Player Privacy Policy
This Privacy Policy explains how Papaya Wins collects, uses and protects the personal information you provide when you register, play or place bets. We care about your privacy and set out below the categories of data we process, why we do so, how we protect it and the choices you have. Please read this page to understand your rights and how to contact us about your data.
Types of data we collect
We collect information needed to operate your account, provide services and comply with legal obligations. Data we hold includes:
Personal data
Identifying details such as name, date of birth, postal address, email, phone number and verified ID documents when required for identity checks. We also store payment details as needed to process deposits and withdrawals, subject to our retention policies.
Technical data
Device and connection information including IP address, browser type, device identifiers, operating system, language settings and location data where relevant. We use this to keep accounts secure and to improve service performance.
Transactional data
Records of your account activity such as game and bet history, deposits, withdrawals, bonuses applied, wagering activity and customer support interactions. This information helps us manage accounts, handle disputes and meet regulatory reporting duties.
Use of information
We use your information to create and maintain your account, process payments, deliver services, detect and prevent fraud, comply with legal and regulatory requirements, and to communicate about account matters and service updates. Data may also be used for internal analytics and to improve site functionality.
Data protection practices
We protect data using industry-standard technical and organisational measures, including secure servers, encryption in transit and at rest, access controls and regular security reviews. Access to your personal data is limited to staff and third-party providers who need it to perform services on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support logins, analyse site use and deliver relevant content. You can manage cookie settings through your browser or via the cookie controls on our site. Third-party analytics and advertising partners may also use cookies according to their own policies.
User rights
You have rights over your personal data, including:
Access
You can request a copy of the personal data we hold about you.
Correction
If information is inaccurate or incomplete you may ask us to correct it.
Deletion and restriction
You may request deletion or restriction of processing, subject to legitimate business, legal or regulatory retention requirements. We will explain any limits to deletion when you make a request.
Other rights
You may object to certain processing activities or request data portability where applicable. To exercise any right, contact [email protected]. We will respond within a reasonable time and inform you of any legal limits.
Information sharing and third parties
We share data with payment providers, identity and fraud prevention services, game and platform suppliers, regulatory bodies and service providers who support our operations. Each third party processes data under contract and appropriate safeguards. We do not sell your personal data.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. We will publish the revised policy on our site and, where appropriate, notify you by email or account message. Please review this page regularly for updates.