Responsible Gambling Policy

We take responsible gambling seriously at Papaya Wins. Our aim is to help you keep play enjoyable and under control by offering clear guidance, practical tools and prompt support. If you ever feel your gambling is causing problems, we encourage you to use the tools below or contact our team for assistance.

Player protection principles

We promote safe play by making sure customers have access to limits, breaks and self-exclusion. We expect everyone to gamble within their means and we work to identify and respond to risky behaviour. Our customer support team is available to discuss concerns and apply safeguards to your account.

Activity-control tools

You can use a range of controls to manage how you play. These are straightforward to activate and can be adjusted as your needs change.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be changed through your account settings or by contacting live chat. Requests to lower limits take effect immediately; requests to raise limits may be subject to a short cooling-off period.

Loss limits

Loss limits help you cap net losses over a chosen period. If you reach your limit, further play is blocked until the period ends or you agree a new limit with our team. Loss limits are a practical way to protect your available funds.

Time limits and account breaks

Use session timers, daily time limits or short account breaks to reduce time spent gambling. You can impose temporary breaks from your account for a set number of days or weeks. These options are easy to enable in your profile or via customer support.

Self-exclusion

If you need a longer-term break, self-exclusion closes access to your account for the chosen period. We take self-exclusion requests seriously and will block login, deposits and gameplay during that time. To reinstate access after the exclusion period you will need to follow our return process, which may include verification and a mandatory cooling-off period.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, spending more time or money than intended, neglecting responsibilities, or borrowing to gamble. If you notice any of these changes, consider using limits, taking a break or speaking with our support team.

Tips for maintaining control

Set limits before you start, stick to a budget, avoid gambling when upset or under the influence, and take regular breaks. Treat gambling as entertainment, not a way to make money, and keep other payment methods separate from your gambling account.

Professional help and support organisations

If you need additional support, you can contact specialist organisations for confidential help. In the UK, options include GamCare, GambleAware and NHS gambling support services. If you would like assistance contacting support or activating safeguards on your account, please reach out to our live chat or email [email protected].