Customer Support Center
Support is available to help with questions, account-related issues, technical concerns or general feedback. Contact our team for help with deposits, withdrawals, verification and site problems; agents can assist with account checks, bonus queries and responsible gambling options. Live chat is best for urgent matters, email for detailed enquiries and phone support for verification or payments. We aim to respond quickly and resolve most enquiries within one working day; for complex cases we guide you through any required checks.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, email) |
| General enquiries | [email protected] (billing, verification, general enquiries) |
| Affiliate enquiries | [email protected] (partner enquiries, materials & tracking) |
| Phone | +44 20 7946 0852 (Mon-Fri, prefer phone for verification and payments) |
| Working hours | Mon-Fri, 09:00-18:00 (email replies usually within one working day) |
Contact Us by Email
Email is the preferred contact method for detailed requests, account-related issues or any case needing explanations or documents. For fastest handling, email [email protected] with a clear subject line, your account ID and up-to-date contact details. Attach any relevant files and allow time for verification. Providing complete information helps us resolve your enquiry promptly during UK office hours.
Send Us a Message
Response Time
Support response times: most enquiries are answered within one business day. For routine requests, expect a reply within 24 hours; live chat is the quickest option for urgent matters. More complex cases such as document checks, payment investigations or account reviews may take longer depending on their nature and the checks required. We’ll keep you updated until the issue is resolved.
Feedback
Got feedback, ideas or suggestions? We’d love to hear from you. Send your comments via live chat, the contact form or email [email protected]. Every message is read carefully by our team and used to improve the site, promotions and user experience. Your input helps us fix issues, refine features and shape future updates, thank you for taking the time to get in touch.